Advanced Management Skills Series


   3 Month Access - $199
   6 Month Access - $249
  12 Month Access - $399

Developing a High-performance Organization

Overview/Description
Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization’s potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization’s potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture.

Target Audience
Managers looking to improve their organization’s performance by developing their advanced management skills.

Expected Duration (hours)
1.0

Lesson Objectives
Developing a High-performance Organization

  • identify organizational factors that need to be coordinated for success
  • determine if a mission statement supports a high-performance organization
  • assess whether an organization’s performance measurement strategy is conducive to high performance
  • recognize actions to make an organization more customer focused
  • recognize typical actions of a leader of a high-performance organization in a scenario
  • determine if an organization’s culture supports high performance

Cross-functional Strategic Management

Overview/Description

Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its benefits. It helps you develop techniques to support a cross-functional strategy throughout your organization. And it shows you how different types of knowledge management systems can play a role in implementing that strategy.

Target Audience
Managers looking to improve their organization’s performance by developing their advanced management skills

Expected Duration (hours)
1.0

Lesson Objectives
Cross-functional Strategic Management

  • recognize true statements about cross-functional management
  • identify the benefits of cross-functional management
  • recognize how to support strategic cross-functionality in the organization
  • recognize the benefits of knowledge management for furthering strategic cross-functionality
  • match knowledge management approaches with their descriptions

Managing for Rapid Change and Uncertainty

Overview/Description

In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your team to meet the challenge of change and uncertainty. It also enables you to secure everyone’s support while you’re implementing change. And it gives you guidelines on how to embed the changes once they’ve been implemented.

Target Audience
Managers looking to improve their organizations’ performance by developing their advanced management skills

Expected Duration (hours)
1.0

Lesson Objectives

Managing for Rapid Change and Uncertainty

  • identify true statements about organizational change
  • identify principles of change management
  • recognize how a manager should prepare to lead organizational change
  • match actions with steps in the process of preparing an organization for change
  • help employees implement change
  • identify actions that reinforce organizational change

Managing High Performers

Overview/Description

Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don’t need your ongoing support because they seem self-sufficient can be a costly mistake. If you don’t give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better understand what motivates high performers so you can use effective techniques to retain them and develop their full potential. It focuses on the importance of giving high performers challenging and meaningful work, autonomy, mentoring opportunities, and appropriate feedback.

Target Audience
Managers looking to improve their organization’s performance by developing their advanced management skills

Expected Duration (hours)
1.0

Lesson Objectives

Managing High Performers

  • identify examples of typical characteristics of high performers
  • recognize benefits of retaining high performers in a scenario
  • recognize how to motivate and develop high performers
  • motivate a high performer through feedback

Managing New Managers

Overview/Description

People are the most important part of any organization. Developing tomorrow’s organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key strategy for turning these new managers into leaders who’ll help keep the organization prosperous into the future. This course covers the elements of an effective orientation program. It then illustrates some appropriate techniques for training new managers, such as job coaching, customer and supplier visits, and involvement in shared projects with other teams. Finally, it introduces a mentoring model so you can help new managers realize their leadership potential.

Target Audience
Managers looking to improve their organization’s performance by developing their advanced management skills

Expected Duration (hours)
1.0

Lesson Objectives

Managing New Managers

  • identify true statements about orienting new managers
  • recognize techniques for training new managers
  • determine whether the techniques for mentoring new managers have been followed appropriately in a given scenario
  • mentor new managers

Managing Experienced Managers

Overview/Description

Experienced managers are extremely valuable to an organization. With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it’s important that you devote time and other resources to ensuring their ongoing commitment to the organization’s long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee turnover, and increase the organization’s performance. In this course, you’ll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In particular, you’ll learn how to develop their competencies and skills through coaching. Finally, you’ll learn how to identify signs of underperformance in experienced managers and how to help them overcome whatever is hindering their performance.

Target Audience
Managers looking to improve their organization’s performance by developing their advanced management skills

Expected Duration (hours)
1.0

Lesson Objectives

Managing Experienced Managers

  • differentiate techniques for investing in management talent
  • apply guidelines for coaching an experienced manager
  • describe benefits of effectively coaching experienced managers
  • conduct an effective coaching meeting with an experienced manager
  • recognize how to use various techniques to assess a manager’s performance
  • recognize how to manage a nonperforming manager

Developing Adaptable Managers

Overview/Description

To meet the challenge of the new economy, businesses must reassess how they train and groom their emerging leaders in order to produce highly flexible and adaptable managers. This Business Impact suggests a five-step strategy for developing tomorrow’s managers today.

Target Audience
Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers.

Expected Duration (hours)
0.1

Lesson Objectives

Developing Adaptable Managers

Assessing Employees for Cultural Adaptability

Overview/Description

Cultural awareness and the ability to adapt are crucial when conducting business in the global market. This Challenge Series exercise highlights the importance of identifying specific cultural sensibilities when selecting employees for assignment in a foreign office.
Expected Duration
15 minutes

Considering Key Features of a Policy and Procedure Manual

Overview/Description
Every business organization should invest the time needed to establish, maintain, review, and regularly update its policies and procedures. This Challenge Series focuses on the key features that must be considered when assessing your own organization’s company manual.

Expected Duration
15 minutes

Employee Engagement

Overview/Description

It isn’t enough to simply offer competitive salaries and benefits. Employees must be made to feel valued. This challenge focuses on methods for keeping employees engaged in their jobs.

Target Audience
Existing human resource professionals, managers, directors, executives, and business owners working in medium to large organizations, governmental agencies, or nonprofit organizations

Expected Duration (hours)
0.4

Lesson Objectives

Employee Engagement

Delivering Bad News Effectively

Overview/Description

Delivering bad news effectively requires strong leadership. This Challenge Series product examines the process for communicating such news with skill, tact, and candor.

Target Audience
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.

Expected Duration (hours)
0.2

Lesson Objectives

Delivering Bad News Effectively




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