Communicate with Diplomacy and Tact


   3 Month Access - $149
   6 Month Access - $199
  12 Month Access - $299

Diplomacy and Tact for Every Day

Overview/Description
Imagine a world where people always say what’s on their mind with no filters. This is a world where you are informed at a lunch meeting that you have lettuce in your teeth, where it’s announced at the staff meeting that a project has been delayed because you forgot to send an e-mail, or where your coworkers openly roll their eyes when you ask a question they think is embarrassingly basic. This is a world without diplomacy and tact. Utilizing tact and diplomacy is important when engaging in difficult conversations, but these skills are just as important in our day-to-day work environments. People who communicate with diplomacy and tact will be notable and noticed for their ability to communicate across all levels of an organization in a way that puts people at ease and inspires confidence. In this course, you’ll explore diplomacy and tact, and recognize the difference between them and the value they bring to you and your work environment. You’ll also review situational awareness, how to choose words to avoid a meltdown, and how to apologize with grace.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Diplomacy and Tact for Every Day

  • identify examples of the skills of diplomacy and tact
  • identify examples of the methods for developing situational awareness
  • apply the communication skills for avoiding a meltdown in a scenario
  • identify examples of appropriate apologies
  • demonstrate diplomacy and tact

Diplomacy and Tact in Challenging Situations

Overview/Description
Being able to interact with diplomacy and tact smoothes the daily routine in any workplace. But in every workplace, there are times when the daily routine is broken by some unpleasant event, situation, or task. At some point in our careers, we will likely all be faced with some very specific communication challenges such as dealing with a difficult personality or someone we just don’t get along with, having to address a sensitive situation over e-mail, or correcting someone in a position of power such as a boss or client. These are the times when your ability to deploy diplomacy and tact with aplomb will serve you especially well. In this course, you’ll review techniques for navigating difficult working relationships, creating diplomatic and tactful e-mail, neutralizing angry coworkers, and handling manipulative or bullying individuals.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Diplomacy and Tact in Challenging Situations

  • identify strategies for working with a disliked or difficult coworker
  • identify techniques for composing a difficult e-mail with tact and diplomacy
  • identify examples of strategies for dealing with angry individuals
  • apply strategies for dealing with a manipulative individual
  • identify strategies for correcting a boss or client
  • demonstrate diplomacy and tact in a difficult situation

Connecting with Others through Diplomacy and Tact

Overview/Description
Communication is connecting. Connecting requires insights into others’ minds. The first step in connecting with sensitivity is seeing others as fully human. We should recognize that an egocentric perspective can be a barrier to bridging the distance between ourselves and others. Another barrier to communication is failing to recognize that our way of seeing the world is not the only way; we can’t assume those we’re communicating with seeing things the same way. It’s also important to understand how our biases, stereotypes, and expert knowledge can become barriers to effective communication. The essence of communicating with tact and diplomacy is overcoming these barriers and engaging with the minds of others. In this course, you’ll explore methods for developing empathy with others, for framing yourself properly, and for removing personal biases.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Connecting with Others through Diplomacy and Tact

  • identify the best strategies for engaging with others
  • identify examples of methods for framing yourself properly
  • identify and overcome potential personally held biases
  • engage others with tact and diplomacy

Using Humor with Diplomacy and Tact

 

Overview/Description
Some of us may shy away from humor in the workplace for fear of saying something inappropriate or being perceived as unserious. When used properly, however, humor can be a tool that enhances tactful communication. Humor can benefit a work environment by creating opportunities for bonding through shared experiences and by encouraging a relaxed environment that facilitates heightened creativity, engagement, and productivity. Individuals can benefit by using humor to forge beneficial connections. People like to laugh and generally like the person that makes them laugh. In this course, you’ll review how to employ humor during everyday situations, in conversations and during meetings, and to defuse conflict.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Using Humor with Diplomacy and Tact

  • demonstrate an understanding of the guidelines for using humor in the workplace
  • identify appropriate uses of humor in talks and meetings
  • defuse a tense or sensitive situation with a tactful use of humor
  • use humor as a tool in the workplace



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