Communicating with Impact


   3 Month Access - $149
   6 Month Access - $199
  12 Month Access - $299

Interpersonal Communication that Builds Trust

Overview/Description
Communication works best when your intention is clear, your audience is engaged, and your verbal and nonverbal behavior are respectful. When you hit these notes, you’ll build trust with the people you communicate with. To maintain that trust, you also have to be aware of and manage emotions – yours and those of others. In this course, you’ll explore how a clear intention drives a communication, and how understanding your audience ensures that the message gets delivered. You’ll also learn how verbal signals, nonverbal behavior, and emotional intelligence can help make or break your communications.

Target Audience
Individuals who want to improve their interpersonal communication skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Interpersonal Communication that Builds Trust

  • determine the primary intent of a communication
  • choose a communication approach that is tailored to your audience
  • recognize the effects that body language and tone of voice have on building trust in interpersonal communications
  • use emotional intelligence to improve your interpersonal communications
  • build trust in your communications by focusing on your intention, audience, body language, tone, and emotions

Overview/Description
Today people rely more and more on mobile devices and ‘one-way’ communication tools that they often use under the guise of being ‘social.’ Although it’s possible to learn to communicate interpersonally using only technology, it’s not always the best or most efficient way to achieve your intended communication outcomes, which are most typically to inform, give feedback, or influence. Interpersonal communication is just that – personal. So the further you stray from communication methods that are rich in personal attributes (you can hear someone, see someone, use body language, interact with others) versus light in personal attributes (impersonal, one-way, static), the more apt you are to have a one-way, ‘telling’ type of communication. In this course, you’ll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across, making your point, and leaving your audience feeling informed, enlightened, and engaged.

Target Audience
Individuals who want to improve their interpersonal communication skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Communication Methods that Make Sense – and Make Your Point

  • choose interpersonal communication methods that are most appropriate based on your intention
  • recognize how factors other than intention inform your decision on which method to use for your interpersonal communications
  • improve the effectiveness of e-mails
  • recognize ways to plan, deliver, and connect with your audience during face-to-face interpersonal communications
  • use a process to communicate feedback in an effective, constructive manner
  • choose effective and efficient communication methods that properly convey intent

Being a Receptive Communication Partner

Overview/Description
Interpersonal communication is a two-way street. The ‘giver’ has the lion’s share of responsibility in making sure the communication conveys the correct intent and message. But no one likes to talk to a wall, so in many ways, the response from the communication recipient is as important as the message that’s given. When you’re on the receiving end of a communication, regardless of whether or not it has been planned or delivered effectively, you must try to be receptive and understand what was intended. This requires two essential skills that most everyone finds challenging to keep sharpened: listening and questioning. In this course, you’ll work on sharpening those skills – as well as on getting yourself in the right receptive mind-set for communicating.

Target Audience
Individuals who want to improve their interpersonal communication skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Being a Receptive Communication Partner

  • recognize the benefits that adopting a receptive mind-set has on your interpersonal communications
  • recognize behaviors that indicate receptivity to a communication
  • recognize examples of effective listening skills being applied in interpersonal communications
  • ask questions that promote mutual learning and understanding during interpersonal communications
  • be receptive to communications by listening, asking clarifying and discovery questions, and adopting an open, learning mind-set

Communication Challenges: Navigating Choppy Waters

Overview/Description
Everyone has experienced miscommunication. Have you ever dealt with someone who seems unable to ‘hear’ the message you’re sending? Or have you ever had to deliver a message that you knew would be hard for the other person to accept? Maybe you’ve even found yourself in a disagreement with someone that was so significant that it completely shut down your communication. Communication gets tough when the message is difficult. And because these challenges typically involve emotions such as hurt, anger, or confusion, it’s not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you’ll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.

Target Audience
Individuals who want to improve their interpersonal communication skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Communication Challenges: Navigating Choppy Waters

  • recognize how to address a miscommunication that has occurred
  • communicate messages that are likely to be difficult for your audience to hear
  • recognize techniques for fixing or improving communications that have broken off
  • work through challenging interpersonal communications



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