Constructive Feedback and Criticism


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   6 Month Access - $199
  12 Month Access - $299

Giving Feedback

Overview/Description
The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of feedback. The course starts by exploring the importance and purpose of feedback in general, and then discusses both positive and corrective feedback. You will also learn a three-step process for giving feedback, and will have a chance to practice giving feedback using this three-step process. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Target Audience
Anyone who wants to learn more about giving feedback

Expected Duration (hours)
1.0

Lesson Objectives

  • match the types of feedback to situations when they are used
  • identify the purposes feedback serves
  • determine whether feedback was given effectively in a given scenario
  • give feedback using the three-step process

Giving Constructive Criticism

Overview/Description

Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it’s likely to be ignored by the recipient, or worse yet, give offense. On the other hand, when given properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism. You will then learn a three-step process for giving constructive criticism effectively and have a chance to practice using it in a RolePlay that simulates a realistic work scenario. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.Â

Target Audience
Anyone who wants to learn more about giving constructive criticism to subordinates

Expected Duration (hours)
1.0

Lesson Objectives

  • identify the effects of destructive criticism and constructive criticism
  • determine whether the criticism was given effectively in a given scenario
  • give criticism using the three-step process

Receiving Feedback and Criticism

Overview/Description

We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues’ concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You will also learn an approach that you can use to help you receive feedback in a productive manner and then have a chance to practice receiving feedback using that approach. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Target Audience
Anyone who wants to learn more about receiving feedback from managers, reports, and peers

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize the relationship between people’s reactions to feedback and their ability to use it to effect change in their
  • performance or behavior
  • identify the types of statements one might make to negotiate a resolution
  • receive corrective feedback effectively

Criticism in Context

Overview/Description

Receiving criticism is rarely a pleasant experience. Yet, it can provide considerable opportunity for personal growth. This Business Impact explores some possible strategies for processing feedback in a useful manner.

Target Audience
Students preparing to enter the workforce, entry-level employees who have just entered the workforce and mid-level employees looking to refresh their skills.

Expected Duration (hours)
0.1

Giving Appropriate Feedback

Overview/Description
Effective feedback requires consideration and forethought. This challenge focuses on methods for giving appropriate feedback.

Target Audience
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.

Expected Duration (hours)
0.2

Giving Feedback to Coworkers

Overview/Description

Providing effective feedback requires skill and tact. This Challenge Series exercise focuses on the formal process of offering guidance to coworkers.

Target Audience
Professionals in non-managerial roles who wish to enhance their skills and knowledge in giving feedback

Expected Duration (hours)
0.2




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