Constructive Feedback


   3 Month Access - $149
   6 Month Access - $199
  12 Month Access - $299

Feedback and Its Vital Role in the Workplace

Overview/Description
Everyone needs corrective and constructive feedback from time to time, but if you’re like many people, the prospect of giving that feedback is chilling. Understanding what feedback is – and recognizing the difference between effective, constructive feedback and unhelpful criticism – is important at all levels of the workplace. In this course, you’ll learn how that distinction applies in practice, how to approach giving feedback to peers and to supervisors, and how to manage the anxiety you may experience. This course helps to take the mystery and dread out of an invaluable skill.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Feedback and Its Vital Role in the Workplace

  • recognize the benefits of constructive feedback
  • deliver constructive feedback
  • follow guidelines for providing appropriate feedback at different levels of the organization
  • manage the normal biological response to delivering feedback
  • deliver constructive feedback

 

Delivering Feedback

Overview/Description
Giving feedback doesn’t have to be terrifying, but you do need to prepare. Get your motives, your purpose, and your plan in place before you open your mouth – and know what you’ll do if it doesn’t go well. In this course, you’ll learn how to decide whether the feedback is appropriate or not, where it’s appropriate, and how to ensure it makes a positive contribution to the development of the individual, the team, and the organization as a whole. You’ll also get some tips on how to handle situations where someone reacts badly to your feedback.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Delivering Feedback

  • assess the preparation of a manager who is delivering feedback, based on the result
  • decide whether feedback is appropriate in a scenario
  • evaluate a feedback session
  • manage negative reactions to feedback
  • deliver feedback in an effective and positive manner

 

Receiving Feedback

Overview/Description
Even well-intended constructive feedback can be difficult to take. There are biological foundations for the feelings that result, and it’s easy to see why people often respond negatively. But when you can effectively respond and engage with the feedback provider, you can begin to view feedback as a key piece of your professional growth. In this course, you’ll learn how to manage your natural reactions, respond productively, and unleash the power of constructive feedback in your own development.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism

Prerequisites
None

Expected Duration (hours)
0.3

Lesson Objectives

Receiving Feedback

  • manage instinctive negative reactions to receiving feedback
  • respond appropriately to constructive feedback
  • recognize ways of using feedback for your professional development
  • leverage feedback for professional growth

 

Making Feedback a Regular Occurrence

Overview/Description
Feedback works best as an ongoing effort, not an occasional event. Workplaces that incorporate feedback into daily practice enjoy more communication and fewer unpleasant surprises. This course focuses on how you integrate feedback into your routine and what you can do to promote a ‘feedback culture’ – whatever your role in the organization. Instead of viewing feedback as an isolated event or as a response to some specific problem, learn to use it as proactive coaching.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Making Feedback a Regular Occurrence

  • incorporate feedback into your routine
  • deliver effective feedback coaching
  • guide someone through the promotion of a feedback culture
  • make feedback a regular occurrence in your work environment



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