Emotional Intelligence Essentials


   3 Month Access - $149
   6 Month Access - $199
  12 Month Access - $299

What is Emotional Intelligence?

Overview/Description
Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better decisions and develop better relationships. This course explores the power of emotions and the concept of emotional intelligence. It also discusses emotional intelligence competencies in areas of self-awareness, self-management, empathy, and relationship management.

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize the power of emotions
  • recognize examples of situations where being aware of the role of emotions in every day life can help you understand situations
  • more clearly
  • distinguish between traits associated with IQ and EQ
  • identify strategies which can be used to improve emotional intelligence competency areas where weaknesses exist

Improving Your Emotional Intelligence Skills: Self-awareness and Self-management

Overview/Description

Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don’t realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others’ emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you’ll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You’ll focus on the competency areas of`self-awareness and self-management. You’ll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional self-awareness and recognizing typical behavioral and physical expressions of key emotions. And you’ll explore how to move from self-awareness to self-management and how self-management functions as a component of emotional intelligence.

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize the value of emotional self-awareness
  • recognize techniques for building self-awareness
  • recognize how self-management functions as a component of emotional intelligence
  • choose appropriate actions for managing the emotions demonstrated in a given scenario

Using Emotional Intelligence on the Job

Overview/Description

Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you’ll learn the value of emotions and how they can affect your workplace for better or for worse. You’ll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others’ emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize the value of understanding the impact of workplace emotions
  • recognize how to communicate with empathy
  • apply key emotional intelligence skills in a confrontation scenario
  • recognize questions you can ask others to help them develop self-awareness and empathy

Emotional Intelligence at Work Simulation

Overview/Description

Success in the corporate world ultimately requires more than practical business or technical skills and knowledge. Effective working relationships and reputation are just as vital, and the key to these elements is emotional intelligence. Only with an understanding your own emotions and the emotions of those around you can you begin to develop interpersonal competence and build better relationships. The simulation Emotional Intelligence at Work is designed to provide participants with the opportunity to practice emotional intelligence skills in a secure, virtual environment. Over the course of the simulation, participants will be tested on the objectives of demonstrating emotional intelligence in the workplace, being self-aware, using self-management techniques, managing the emotions of others, and communicating with empathy

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
0.5

Lesson Objectives

Emotional Intelligence at Work Simulation

  • being self-aware
  • using self-management techniques
  • managing the emotions of others
  • communicating with empathy
  • demonstrating emotional intelligence in the workplace

How High Is Your EQ?

Overview/Description

Though business does revolve in great part around facts and figures, emotion plays a significant role in the workplace. This Business Impact explores the aspects of Emotional Intelligence and its importance in light of general IQ.

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
0.1

Emotional Intelligence at Work

Overview/Description

When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company.

Target Audience
Any individuals interested in improving their ability to relate to others with emotional intelligence

Expected Duration (hours)
0.2




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