Fundamentals of Cross Cultural Communication


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   6 Month Access - $199
  12 Month Access - $299

Culture and Its Effect on Communication

Overview/Description
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others’ messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede’s cultural dimensions model.

Target Audience
Anyone who wants to develop or refine their cross-cultural communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • identify guidelines for successful cross-cultural communication
  • classify examples of communication styles as being high- or low-context
  • match the cultural dimensions in Geert Hofstede’s Model with their descriptions
  • match each dimension with the guideline that describes how to improve communication with people who exhibit that dimension

 

Communicating Across Cultures

Overview/Description

Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience’s cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course provides a chance to practice communicating effectively through scenarios involving high- and low-context cultures.

Target Audience
Individuals who want to develop and refine their cross-cultural communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize strategies for effective verbal communication in both high- and low-context cultures
  • classify guidelines for effective presentations as being reflective of high- and low-context approaches
  • communicate effectively in a high- and low-context setting

 

 

Improving Communication in Cross-cultural Relationships

Overview/Description

Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. It also offers some tips and strategies to build rapport across cultures. Finally, it helps you recognize behaviors that can hinder cross-cultural communication and suggests suitable actions to overcome them.

Target Audience
Individuals that want to develop and refine their cross-cultural communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize how to deal effectively with cultural differences to improve cross-cultural communication
  • recognize tips and communication strategies to build rapport across cultures
  • recognize behaviors that can hinder cross-cultural communication and actions to overcome them

 

Communicating with a Cross-cultural Audience

Overview/Description

Cultural differences affect how people communicate in business. This impact examines pitfalls to avoid when communicating with a cross-cultural audience.

Target Audience
Any individuals interested in gaining cross-cultural communications skills.

Expected Duration (hours)
0.1

Dispute Resolution in International Contracts

Overview/Description

Complex business arrangements require complex contracts. And signing agreements with international companies adds further complication. This is especially true when conflicts arise, and no pre-arranged method for dispute resolution has been selected. In this Challenge Series exercise, learners must assess the facts of an international dispute and recommend how their company should address the problem: litigate, arbitrate, or mediate.

Target Audience
Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers.

Expected Duration (hours)
0.2d




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