How To Succeed in Listening


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Be a Better Listener

Overview/Description
How well do you listen? Listening is rarely a hot topic in workplace training, yet the most successful people are almost always trained, excellent listeners. They have mastered a number of discrete skills and are capable of deploying this skillset creatively and adaptively to unique situations to ensure workplace excellence. In this course, you’ll review the core of that skillset. You’ll come to understand why you should focus on improving your ability to listen and debunk misperceptions surrounding the skill. And finally, you’ll begin to explore the skills to hone your listening, including how to give yourself a pop-quiz at the end of a conversation.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Be a Better Listener

  • identify the benefits of effective listening
  • identify the common misperceptions about listening
  • recognize how to apply foundational behaviors that support effective listening
  • use the appropriate pop-quiz techniques in a given scenario
  • apply the basics of improved listening

 

Roadblocks to Excellent Listening

Overview/Description
Before the most advanced listening skills can be deployed, it’s critical to remove the common roadblocks to effective listening. There are listening traps that we all fall victim to from time to time, which diminish our effectiveness. Distractions, both internal and external, may keep us from having the most productive conversation if they’re not removed or mitigated. Our thoughts and feelings often become roadblocks to effective listening when our biases, our emotional reactions, or our focus on preparing to speak interferes with our effectiveness. Additionally, a listener’s own speech can shut down the flow of information. Finally, a roadblock that everyone faces at some point is boredom. Listening to a boring speaker or topic can provide challenges for effectively receiving and retaining critical information. Fortunately, there is hope. We can all learn to listen better despite boredom. In this course, you’ll review techniques for overcoming roadblocks to listening. These will include the tools to remove distractions, to keep thoughts and emotions in check, to avoid conversation killers, and of course, to escape boredom.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Roadblocks to Excellent Listening

  • mitigate distracters that interfere with effective listening
  • classify the types of thoughts and emotions that can jeopardize effective listening
  • avoid the most common conversation-killing statements that listeners say
  • identify techniques for listening effectively despite boredom
  • apply techniques to overcome roadblocks to effective listening

 

 

 

Active Listening Skills for Professionals

Overview/Description
Active listening skills are time-tested tools used by professionals in a wide range of occupations to enhance their work. Psychologists, talk show hosts, or police negotiators may use active listening skills more than any other set of skills. Though you may not be counseling someone in distress, getting a celebrity to reveal their emotions, or bargaining for hostages, the principles of active listening are the same. Active listening means listening attentively to the speaker’s words, meaning, intent, and emotions in an unbiased positive way. Active listening also involves creatively utilizing a blend of discrete skills that can be brought to bear in any conversation to draw out the additional meaning, intent, and emotions. In this course, you’ll review more advanced listening skills to help you operate more effectively in your workplace. These skills include how to prepare your mind to listen actively, how to actively demonstrate “I’m listening,” how to draw out thoughts and emotions from speakers, and how to steer conversations and ensure understanding.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Active Listening Skills for Professionals

  • identify methods of mentally preparing to listen actively
  • recognize skills that demonstrate attentive listening
  • recognize skills that draw out thoughts and emotions
  • analyze a scenario to determine if the skills for ensuring accuracy were appropriately applied
  • effectively apply active listening skills in a professional setting

 

Mastering Active Listening in the Workplace

Overview/Description
Success in the most difficult professional conversations can depend on the creative deployment of active listening skills. There are critical moments in our professional lives where the active listening toolkit can make the difference between excellence and failure. Whether it be addressing the angry client, emotional subordinate, evasive witness, or hesitant buyer, effective listening can be the foundation of how you navigate and control the conversation, and achieve the results you desire. Excellent and persuasive communicators employ a creative blend of the skills tailored to each unique situation. In this course, you’ll review the skills and techniques for mastering active listening. You’ll learn to trust the process, engage evasive speakers, effectively steer emotionally charged conversations, and apply active listening within sales and negotiation scenarios.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Mastering Active Listening in the Workplace

  • identify the benefits of trusting the active listening process in the workplace
  • use methods for engaging evasive speakers
  • identify best practices for handling emotion
  • apply active listening best practices to sales and negotiations in a scenario
  • apply active listening skills to common challenges



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