Interpersonal Communication


   3 Month Access - $79
   6 Month Access - $149
  12 Month Access - $249

Interpersonal Communication: Communicating with Confidence

Overview/Description
Are you reluctant to voice your opinions to your colleagues for fear they’ll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you’ve learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications.

Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • identify expressions of the essential elements of confident communication
  • recognize how trust and credibility enhance confidence in interpersonal communication
  • recognize the use and impact of confident communication behaviors in a given communication scenario

Interpersonal Communication: Targeting Your Message

Overview/Description
Author and communication expert Anthony Robbins once said, ‘To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.’ In other words, understanding who you’re talking to is as important as understanding what you’re trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered.

Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • classify the components involved in an instance of communication
  • match questions to examples of information they yield in a receiver analysis
  • determine appropriate media and context variables for a given communication
  • deliver a targeted message and ensure that it is understood, in a given scenario

Interpersonal Communication: Listening Essentials

Overview/Description
Sir Winston Churchill said ‘Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.’ Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you’ve correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker’s communication.

Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours
1.0

Lesson Objectives

  • recognize how to overcome the listening barriers exhibited in a given scenario
  • recognize behaviors and thought patterns that demonstrate key active listening techniques
  • distinguish between examples of the four levels of listening
  • provide appropriate verbal feedback to demonstrate or clarify understanding in a given scenario

Interpersonal Communication: Communicating Assertively

Overview/Description
Effective communication in the workplace can be a balancing act. If you’re too passive, you may have trouble getting others to do what you want. If you’re too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You’ll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You’ll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others’ needs and feelings, and using assertive body language and tone. Finally, you’ll learn about how to increase the power of your assertive communication when your first attempts don’t get the results you intended. Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • classify the behavior styles exhibited in a given scenario
  • recognize statements and practices that demonstrate assertiveness, in a given scenario
  • communicate assertively in a given scenario

Interpersonal Communication: Being Approachable

Overview/Description
Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don’t know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You’ll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You’ll also learn about putting people at ease when you’re communicating and building rapport using skills such as listening, harmonizing, and sharing to ensure that people see how approachable you are.

Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours)
1.0

Lesson Objectives

  • recognize the benefits of enhancing your approachability
  • recognize how to enhance your approachability by reaching out and inviting others in
  • recognize how to put people at ease when you’re communicating
  • recognize ways to build rapport

 

 

Effective Interpersonal Communications Simulation

Overview/Description

Lockstone Interactive Media has successfully implemented custom web solutions for clients both large and small. Equally adept at building both high-end web sites and custom online software applications, Lockstone’s customers have included healthcare institutions, automobile parts manufacturers, technology firms, and nonprofit organizations. You’re an account representative with Lockstone responsible for working with customers throughout the design and development process. The first step is to meet with a prospective client to discuss his needs. Assuming this initial consultation goes well, you then work with other members of the Lockstone team to develop a web design and strategy proposal for the client. And if the client accepts the proposal, you will then oversee and facilitate the completion of the work. Your job involves extensive contact with many different people. You’re successful at it because you rely on your strong interpersonal skills. But working with an extremely demanding customer and difficult colleagues are going to put your communication abilities to the test.

Target Audience
Individuals who want to develop or refresh their interpersonal communication skills

Expected Duration (hours)
0.5

Lesson Objectives
Effective Interpersonal Communications Simulation

  • building trust and credibility
  • listening effectively
  • communicating assertively
  • escalating assertiveness
  • putting others at ease

Making Yourself Approachable

Overview/Description

The groundwork for mutual understanding is laid when you reach out to others and make yourself approachable. This Business Impact explores the benefits of approachability and how to attain them.

Target Audience
Professionals in non-managerial roles who wish to improve their ability to develop understanding of others

Expected Duration (hours)
0.1

Asserting Yourself in the Workplace

Overview/Description

Asserting yourself at work means more than pursuing your personal agendas. Often, it serves to benefit your project teams and your organization at large. This Challenge scenario explores the fine line between assertiveness, aggression, and passive-aggression.

Target Audience
Professionals in non-managerial roles seeking to improve their ability to communicate assertively

Expected Duration (hours)
0.2

Final Exam: Interpersonal Communication

Overview/Description

Generally taken near the end of a program, Final Exam: Interpersonal Communication enables the learner to test their knowledge in a testing environment.

Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.

Expected Duration (hours)
0.9




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