Making Cross-Functional Teams Work


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   6 Month Access - $199
  12 Month Access - $299

Cross-functional Team Fundamentals

Overview/Description
Cross-functional teams are groups of employees from different functional areas of an organization – such as Research, Marketing, and Human Resources – who are all focused on a single goal. They’re often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a fundamental understanding of what cross-functional teams are. It also details the advantages of using such teams and explains the kinds of situations where they’re most or least appropriate.

Target Audience
Anyone who wants to develop or refine their skills for developing, utilizing, managing, and leading cross-functional teams within their organization

Expected Duration (hours)
1.0

Lesson Objectives
Cross-functional Team Fundamentals

  • recognize examples of cross-functional teams
  • recognize how implementing cross-functional teams can benefit you and your organization
  • recognize examples of the advantages of using cross-functional teams
  • recognize when to use a cross-functional team
  • recognize when not to use a cross-functional team

Key Strategies for Managing Cross-functional Teams

Overview/Description

Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team’s development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course explains the various development stages of cross-functional teams and the risks at each stage. It also identifies the key abilities a cross-functional leader should have and outlines best practices for cross-functional team success.

Target Audience
Individuals who want to develop or refine their skills for developing, utilizing, managing, and leading cross-functional teams within their organization

Expected Duration (hours)
1.0

Lesson Objectives

Key Strategies for Managing Cross-functional Teams

  • sequence examples of stages in the life of a cross-functional team
  • match examples of problems with stages of cross-functional team development
  • recognize examples of how to manage cross-functional teams successfully in a scenario

Managing Internal Dynamics in a Cross-functional Team

Overview/Description

One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how to head off interpersonal problems by facilitating open communication and handling meetings effectively. It also outlines how to resolve conflicts when they do arise in a cross-functional team.

Target Audience
Anyone who wants to develop or refine skills for developing, utilizing, managing, and leading cross-functional teams within their organization

Expected Duration (hours)
1.0

Lesson Objectives

Managing Internal Dynamics in a Cross-functional Team

  • recognize statements that illustrate the principles of open communication
  • match examples of problems regarding cross-functional team meetings with possible solutions
  • use techniques to make a cross-functional team meeting more effective
  • recognize how to perform the steps for resolving a conflict in a cross-functional team
  • facilitate resolution of a conflict in a cross-functional team

Using Conflict to an Organization’s Advantage

Overview/Description

Using Conflict to an Organization’s Advantage explores how to manage conflict proactively, and turn it to a team’s advantage in a project.

Target Audience
Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers.

Expected Duration (hours)
0.1

Lesson Objectives

Using Conflict to an Organization’s Advantage

Mediating Project Team Conflict

Overview/Description

Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation.

Target Audience
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.

Expected Duration (hours)
0.1

Lesson Objectives

Mediating Project Team Conflict

Facilitating Work-related Conflict Discussions

Overview/Description

Project team conflict isn’t always interpersonal in nature. Sometimes, it’s work-related. This impact explores work-related conflict.

Target Audience
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.

Expected Duration (hours)
0.1

Lesson Objectives

Facilitating Work-related Conflict Discussions




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