Managing during Difficult Times


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Communicating during Difficult Times

Overview/Description
Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to employees how decisions made in difficult times will benefit them and the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various leadership roles when communicating during challenging times. It then covers how to create a communication plan using a five-step process. Finally, it gives guidance and an opportunity to practice communicating with employees about hard strategic decisions arising from challenging business situations.

Target Audience
Managers, team leaders, business professionals, and individuals who need to communicate strategy and manage employee performance during difficult times for their organizations

Expected Duration (hours)
1.0

Lesson Objectives
Communicating during Difficult Times

  • match each level of leadership in an organization with the types of information it is typically responsible for communicating
  • match examples of activities to the stages in the creation of a communication plan they are associated with
  • apply guidelines for communicating difficult strategic decisions to employees
  • communicate difficult strategic decisions

Managing Resources during Difficult Times

Overview/Description

Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It’s important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected. This helps avoid negative consequences. This course covers strategic responses to difficult times, such as cutting unnecessary costs and building relationships with customers, suppliers, and employees. It explains how you can implement alternative solutions to avoid laying off employees. It also details how to plan and perform layoffs where necessary. Finally, it highlights positive opportunities that are created when organizations face challenging times.

Target Audience
Managers, team leaders, business professionals and individuals who need to communicate strategy and manage employee performance during difficult times for their organization

Expected Duration (hours)
1.0

Lesson Objectives

Managing Resources during Difficult Times

  • recognize strategies for responding to difficult times
  • recognize how to win employee buy-in to cost-reduction solutions
  • recognize actions which can be taken as an alternative to layoffs, to reduce staff-related costs
  • follow appropriate steps when laying off employees
  • take advantage of difficult times to strengthen your organization

 

 

Managing Attitudes during Difficult Times

Overview/Description

Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees’ attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in difficult times, and by motivating and supporting employees, you can help boost the morale of everyone in your business. This course explains how stress manifests itself in employees when companies are going through challenging times, and it teaches techniques for reducing such stress. It also shows you how to develop a motivational style of leadership to maximize employee performance and reduce demotivating workplace behaviors. Finally, it gives you a chance to practice strategies for supporting employees through tough times.

Target Audience
Managers, team leaders, business professionals, and individuals who need to communicate strategy and manage employee performance during difficult times for their organizations

Expected Duration (hours)
1.0

Lesson Objectives
Managing Attitudes during Difficult Times

  • recognize things you can do to reduce stress as your organization experiences difficult times
  • match actions with categories for developing an effective motivational management style
  • communicate support to an employee in challenging times



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