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ITIL® Intermediate Service Operation (SO)

This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.



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ITIL® Intermediate Service Operation (SO)

$999 $899

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  • 9 hours of self-paced learning
  • 2 sample test papers
  • 17 contact hours/PDUs
  • 10 end of chapter quizzes
  • Exam fee included
This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

Are any electronics allowed during the exam?

No, electronic equipment is not allowed during the exam.

Are there any prerequisite certificates to be obtained before applying for the course?

Candidates appearing for the course must hold:

  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

How does Simplilearn assure that the material and the training delivered are effective?

Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

What is the exam format for this course?

The exam format is as follows:

  • Multiple choice exam
  • 8 questions per page
  • Duration of 90 minutes
  • Closed book format
  • 28 correctly-answered questions out of 40 required to pass (70%)

Are there provisions for extra time allowed if English is not my native language?

Yes, candidates taking the exam in a language other than their mother tongue have a maximum of 120 minutes to complete the exam., They are also allowed to use a dictionary.

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