Refund Policy

Refund Policy

Dear Valued Customer,

At Core Project Management Essentials, LLC, we want to express our heartfelt gratitude for choosing us as your partner in personal development. Your trust in us fuels our dedication to empowering our students, and we are committed to ensuring your satisfaction remains at the core of our mission.

We understand that occasionally, a course may not fully align with your expectations, and we are here to simplify and clarify the refund process for you. Our goal is to make it as straightforward and transparent as possible, all while keeping your best interests in mind.

When you make a purchase from us, you automatically agree to our Privacy Policy, Terms of Use, and this Refund Policy, which are carefully crafted to safeguard your interests and ensure a smooth journey with us.

We take immense pride in offering a customer-oriented refund policy, and should you ever find yourself unsatisfied with your purchase, rest assured, we have a solution in place to address your concerns.

Our dedicated team is readily available to assist you, and we are dedicated to turning your experience with us into a positive one. If you have any questions or need support with your refund request, please don’t hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority.

Now, let’s dive into the details of our Refund Policy:

100% Refund Within 7 Days: If, within seven (7) days of your course purchase, you discover that the course doesn’t meet your expectations, you can request a full refund. We understand that sometimes plans change, and we aim to provide you with peace of mind.

50% Refund Within 8-30 Days: Even if you realize within 8 to 30 days of purchasing the course that it’s not the right fit for you, there’s no need to worry. You can still receive a 50% refund of the total fees paid. We appreciate your commitment to exploring our course, and this partial refund option is our way of showing our gratitude for your interest.

Conditions for Eligibility: To ensure fairness for all participants, our Money Back Guarantee comes with a few conditions. This guarantee will be voided if any of the following conditions are met:

  • Accessing and completing more than one (1) training module.
  • Completing 25% or more of the practice exam.
  • Downloading any E-Books associated with the course.
  • For Instructor Led Virtual Training, the student must submit a refund request no later than eight days before the course start date to be eligible for a 100% refund.

No Refund After 30 Days: Unfortunately, we won’t be able to provide a refund if your request is received after 30 days of purchasing the course. We hope you understand that this timeframe allows us to maintain the quality of our courses while still offering a reasonable refund policy.

We greatly value your trust in us and are here to assist you throughout your learning journey. If you have any questions or need assistance with your refund request, please don’t hesitate to reach out to our friendly customer support team. Your satisfaction is our priority, and we’re dedicated to making your experience with us a positive one.

Please note that Company reserves the right to postpone/cancel an event or change the event location due to insufficient enrollments, instructor illness, or force majeure events (such as floods, earthquakes, political instability, etc.).

How to Request a Refund:

For your convenience, we offer two methods to initiate a refund.

  • Submit a refund request via our website contact form. Be sure to include your order number for a swift process.
  • Contact Customer Support via phone at (877) 633-2763.

Refund Processing: Once your refund request is approved, we will process it within ten working days. Please keep in mind that it may take up to seven business days, depending on your bank’s processing time, for the refunded amount to reflect in your account.

Now, for our customers who have purchased coaching services, here’s some specific information:

Refunds and Coaching Services – Cancellations, Renewals, and Rescheduling:

 You have a generous thirty (30) days after your coaching service purchase to cancel and receive a full refund. After this cancellation period ends, all purchases become final, and fees paid become non-refundable.

Should you need to initiate a refund, please contact your coach via our website contact form or reach out to our customer support at Refund requests must be submitted within 30 days of your initial signup, not first scheduled meeting.

End of Course Subscription Period: When your subscription is canceled or ends, your account will automatically become disabled.

Coaching Service Renewals: Our coaching plans do NOT automatically renew. You have the option to renew your subscription at the end of your plan. We do reserve the right to deny subscriptions, renewals, or other purchases for any reason. To ensure a smooth transition, please discuss your interest in renewing your plan before it expires to allow us to maintain your regular schedule.

Session Rescheduling: If you need to reschedule a coaching session, please submit your request via email with at least 24 hours’ notice before the scheduled call time, regardless of the reason for the cancellation. No-show calls, where the client does not respond to the coach’s attempts to make contact via agreed medium will be considered as “completed calls” and will not be rescheduled. Your cooperation in showing up for your calls or providing fair notice for rescheduling is appreciated to ensure convenience for both parties.

Non-Disclosure Agreement: Both parties are required to agree to a non-disclosure agreement, ensuring the strict confidentiality of information. Neither party shall disclose any information or material to any person or entity, except information that is publicly available or becomes publicly available without the involvement of the recipient party.

We hope this information provides clarity about our policies and procedures. If you have any further inquiries or need assistance, please do not hesitate to get in touch. Your satisfaction and success are our top priorities.

Thank you for choosing Core Project Management Essentials as your partner in personal development.

Warm regards,

Evelyn Brooks
Founder & CEO
Core Project Management Essentials, LLC.